Customer Service VA | Retention | Escalation |Team Leader

I have advanced proficiency in Microsoft Excel, utilizing the platform to streamline data analysis, reporting, and decision-making processes. My experience spans from basic functions to complex, multi-layered data manipulations, allowing me to produce accurate, actionable insights in fast-paced environments.

I bring a solid foundation in customer service, with a focus on creating positive experiences, resolving issues efficiently, and building lasting relationships with clients. My approach is rooted in professionalism, empathy, and clear communication, ensuring that every customer interaction adds value and builds trust.

As a supervisor, I have developed strong leadership skills that enable me to guide and motivate teams, enhance performance, and drive organizational success. My leadership approach combines strategic vision, clear communication, and a deep commitment to fostering a positive, productive work environment.

With hands-on experience in Shopify website building and management, I have successfully created and optimized e-commerce store to drive sales, improve user experience, and enhance brand presence. I am skilled in using Shopify’s extensive features to build responsive, visually appealing online stores that are both functional and user-friendly.

Over the past decade, I have developed deep expertise in data analysis across various industries and business functions. My work has consistently focused on transforming complex data sets into actionable insights that support strategic decision-making and operational efficiency. I am highly proficient in Microsoft Excel, using advanced features such as: PivotTables and PivotCharts for dynamic data summarization and reporting Power Query for data extraction, transformation, and loading (ETL) Advanced formulas (e.g., INDEX-MATCH, XLOOKUP, array formulas, IF statements) Data visualization using charts, conditional formatting, and dashboards Data validation and automation with macros and VBA scripting Forecasting and trend analysis with statistical and financial modeling tools I’ve worked on a wide range of projects including sales performance tracking, financial analysis, operations metrics, customer behavior analysis, and executive reporting. My approach combines accuracy, efficiency, and storytelling through data to help stakeholders make informed, confident decisions.

I have a proven track record in sales, with strong abilities in building client relationships, identifying customer needs, and closing deals that drive revenue and long-term business growth. My sales approach combines deep product knowledge, persuasive communication, and a customer-focused mindset.