Customer Service Representative

I worked as a Customer Support Representative at T-Mobile. During my time there, I always did my best to understand the issues customers were experiencing and worked diligently to provide appropriate resolutions while maintaining professionalism and creating meaningful conversations with them.

My first virtual assistant role was with Hubble Contacts (US/CA). It was a great experience, as this is where I learned a lot about handling customers effectively. In addition to assisting customers over the phone, I also managed email and chat support simultaneously to accommodate as many customers as possible without compromising the quality of service. I was also responsible for customer retention, and I can confidently say that I performed well in this role.