Kimberly
Executive Virtual Assistant | Business Operations Specialist | Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.15/hour ($1,181.82/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
August 1st, 2025
Profile Description
Executive Virtual Assistant | Business Operations Specialist | Operations Manager
Results-driven Operations Manager with 11 years of BPO experience and 9 years of progressive leadership experience. Promoted from Customer Service Representative to Operations Manager at TTEC through consistent performance and leadership excellence.
Experienced in leading 5 Team Leads, 2 Senior Representatives, and 60+ agents, driving operational efficiency, customer satisfaction, revenue growth, and KPI achievement. Skilled in executive and administrative support, business operations, team leadership, reporting, client communication, process improvement, and project coordination.
Key Achievements:
Increased sales volume by 20%
Improved service attach rates by 25%
Top Manager of the Month – November 2023
I help businesses streamline operations, improve team performance, and deliver exceptional customer experiences. Open to long-term remote opportunities in Executive Assistance, Business Operations, Operations Support, and Customer Service Leadership.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Office and Administration » Client Relationship Management
Experience: Less than 6 months
Other Skills
Project Management
Experience: Less than 6 months
Office and Administration » Administrative Support
Experience: Less than 6 months
Office and Administration » Data analysis
Experience: Less than 6 months
Office and Administration » Executive Assistance
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Project Management » Process Improvement
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Minalin, Pampanga
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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