Customer Service Representative

Technical Service Representative Concentrix | Jan 2023 – Apr 2024 Delivered high-level technical assistance through chat and email, ensuring timely and effective resolutions. Handled order lookups, product troubleshooting, and account verifications. Collaborated with internal teams to escalate and resolve complex issues while maintaining excellent customer experience. Met or exceeded service level targets for response time, accuracy, and customer satisfaction.

Customer Service Representative IQOR | Aug 2021 – Dec 2022 Handled inbound calls regarding billing, account updates, and service inquiries. Assisted customers with payments, plan changes, and subscription management. Ensured high-quality service and maintained customer satisfaction through clear communication and problem-solving. Customer Service Representative VXI | Feb 2022 – Dec 2022 Provided inbound and outbound support via phone and chat for service-related concerns. Resolved customer issues efficiently, including order lookups, basic troubleshooting, and plan inquiries. Assisted in promoting products and services, ensuring sales targets and performance metrics were met. Maintained accurate documentation of customer interactions in CRM tools. Customer Service Representative TaskUs | Aug 2024 – Oct 2025 Supported a major food delivery account by managing customer, dasher, and merchant inquiries. Processed refunds, order lookups, and issue escalations with attention to detail and empathy. Ensured smooth communication between merchants and customers for efficient order resolution. Consistently maintained performance metrics in quality, response time, and customer satisfaction.

CEO | Social Media Manager | Content Editor Managed the overall direction and growth of a personal brand or business Created and posted content across social media platforms (Facebook, Instagram, TikTok, etc.) Engaged with followers and tracked growth and performance Filmed and edited videos, graphics, and written content to match brand style Stayed updated with trends to keep content fresh and relevant Handled all planning, production, and promotion of content

I have nearly two years of experience as an Appointment Setter for an HVAC company. My responsibilities include scheduling, confirming, tracking, and managing customer appointments to ensure smooth daily operations. I provide excellent customer service by addressing customer inquiries, coordinating with technicians, following up on appointments, and ensuring each customer receives timely and professional assistance. Through this experience, I have developed strong communication, organizational, and problem-solving skills while working in a fast-paced environment.