Virtual Assistant | Executive Support | Social Media| Airbnb

Managed social media accounts for clients by creating, scheduling, and monitoring content across multiple platforms. Designed graphics using Canva, developed engaging captions, and maintained content calendars to support brand awareness and audience engagement. Coordinated with clients to ensure content aligned with their goals, branding, and marketing strategies.

Managed day-to-day operations of long-term rental properties, supporting both property owners and tenants throughout the leasing process. Coordinated tenant communications, maintenance requests, lease administration, and vendor services to help ensure properties remained occupied, well-maintained, and compliant with company policies. Assisted with rent collection, documentation management, and resolving tenant concerns in a professional and timely manner.

Managed daily operations for short-term rental properties, ensuring a positive guest experience from booking to check-out. Coordinated guest communications, reservation management, maintenance requests, and vendor scheduling while maintaining property standards and occupancy goals. Assisted with listing updates, pricing adjustments, issue resolution, and administrative tasks to support smooth property operations.

Provided professional customer support through phone, email, chat, and ticketing systems, assisting customers with inquiries, account concerns, product information, and issue resolution. Maintained a customer-focused approach while handling high volumes of interactions, ensuring timely responses and positive customer experiences. Demonstrated strong communication, problem-solving, and multitasking skills in fast-paced environments.

Provided administrative and operational support to executives and business owners by managing calendars, coordinating communications, handling travel arrangements, and organizing daily workflows. Assisted with project coordination, document management, and client communications to ensure smooth business operations and efficient time management.