Virtual Assistant | Customer Success Expert | Account Manage

Overview

Looking for full-time work (8 hours/day)

at $19.00/hour ($3,344.00/month)

College Level

Last Active

April 17th, 2024 (7 days ago)

Member Since

April 5th, 2017

Profile Description

I've handled Healthnet as a Customer service. This account expanded my knowledge, especially in the medical field. It required us to know medical terms and diseases.

I've worked as a Customer Representative for At&t Blue where I handled billing and sales. This job made me more meticulous and confident when it comes to communicating with customers.

I was a Team Leader for a US-based financial app. The job required me to look over a team of 10 people, improve KPIs, report directly to the client and to the upper ops, handle meetings and schedules for the client and manage the team beyond expectation.

I do multiple tasks in a day, Each has a different quota which I always fulfill. Back office task which requiresUpgrade to see actual info emails per day in which I encode User's details. Email and Chat support require 100 email responses per day in which I cater to users' inquiries and give user resolution.

I've been an Account Manager (Freelancing) for about 3 years now. I've handled multiple E-commerce accounts which were based in the UK, Australia, and the US. 

I can say that it improved my multi-tasking skills, patience, empathetic approach, strict attention to detail, and passion for work.

I have the quality of a good employee. I'm purpose-driven, flexible, obedient, and a fast learner.

I'm open to change and can easily adapt. I have no issues when it comes to attitude and adherence to the Employer's policy.

AWARDS:

*** Rookie of the Year Award 2016 - AwesomeOS
*** Executives Club Award 2016 - AwesomeOS
*** Executives Club Award 2017 - AwesomeOS