Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
High school diploma
Last Active
July 2nd, 2026 (6 days ago)
Member Since
July 26th, 2025
Profile Description
Experienced and dependable Fraud and Disputes Specialist with over 13 years in the BPO industry—12 of which
are with major financial institutions, including HSBC and Capital One. Proven expertise in credit card and retail
banking fraud and dispute case handling. Skilled in critical thinking, problem-solving, and maintaining accuracy in
high-stakes environments. A positive, collaborative team player with strong attention to detail
Top Skills
Customer Support » Customer Service
Experience: 10+ years
I’m a customer service professional with a strong focus on delivering efficient, empathetic, and solution-driven support. Skilled in handling inquiries, resolving issues, and building customer loyalty, I thrive in fast-paced environments where communication and problem-solving are key. I’m committed to continuous improvement and creating positive experiences that leave a lasting impact.
Customer Support » Customer Service » Fraud detection
Experience: 2 - 5 years
Part of being a fraud and dispute specialist is having a keen eye for fraud, especially during account reviews and customer interactions. I have gained valuable skills in detecting fraud by reviewing customer and account activity and maintaining close communication with internal partners regarding fraud trends and patterns.
Customer Support » Customer Service » Chargeback Analysis
Experience: 5 - 10 years
I have worked for Capital One on both fraud and disputes department specializing in reviewing and investigating consumer dispute chargebacks for more than 10 years. My experience includes doing dispute intake up to filing arbitration using acquirer tools to defend the customer's claim as deemed necessary to recover funds on their transactions being disputed.
Other Skills
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Calabarzon, Philippines, Cavite
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 32
- Influence: 7
- Steadiness: 22
- Compliance: 39
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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