Customer Service Representative|Patient Care Coordinator

While working as a Service Crew at McDonald's, I was also involved in in-store marketing activities to promote new products, seasonal offers, and customer loyalty programs. My responsibilities included setting up promotional materials, engaging with customers to explain ongoing deals, upselling products at the counter, and helping increase daily sales through effective communication and product knowledge. I also collaborated with the team during local store marketing events to attract more customers and improve brand visibility. This experience helped me develop strong customer engagement skills and a clear understanding of frontline marketing strategies.

During my time as a Factory Worker at Sanyo Denki, I was responsible for accurate and efficient data encoding related to product quality checks and production output. My duties included entering inspection results into the system, updating records, and ensuring all data was complete and error-free. I maintained a high level of attention to detail to avoid discrepancies and supported the team in generating accurate reports used for inventory and quality assurance. My experience with encoding has strengthened my typing speed, accuracy, and familiarity with basic data management tools.

As a Customer Service Representative at Buwelo Company, I handled a variety of outbound calls for a medical account. My responsibilities included reaching out to clients for appointment confirmations, follow-ups, and gathering important patient information. I ensured each call was handled professionally, maintaining a friendly and helpful tone while staying compliant with data privacy and account protocols. I’m experienced in using CRM systems to document call outcomes and follow up efficiently. My strong communication skills and ability to build rapport quickly helped improve customer engagement and overall satisfaction.

During my time as a Service Crew at McDonald's, I was entrusted with the role of trainer, where I took the lead in onboarding and mentoring new employees. I was responsible for teaching proper customer service procedures, maintaining quality and safety standards, and ensuring team members were well-prepared for daily operations. I led by example, promoting teamwork, professionalism, and a positive work environment. My leadership contributed to improved team performance, faster training turnaround, and consistent service quality. I take pride in being approachable, dependable, and focused on helping others grow while achieving team goals.