Karl

Customer Service Representative

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

July 26th, 2025

Profile Description

Experienced and customer-focused Customer Service Representative with over 3 years of experience working in high-volume call center environments, including TTEC Dumaguete. Proven track record in delivering exceptional support across voice, chat, and email channels. Skilled in de-escalating customer concerns, resolving issues efficiently, and maintaining high customer satisfaction scores. Adept at using CRM tools and exceeding performance metrics in fast-paced settings. Committed to providing positive customer experiences and contributing to team success.

Top Skills

Customer Support » Active Listening

Experience: 2 - 5 years

While assisting a frustrated patient who called about a delayed dental insurance claim, I used active listening by allowing them to fully explain their concerns without interruption. I paraphrased their issue to confirm my understanding, clarified important details, and asked relevant follow-up questions. By staying calm and focused, I was able to identify that the delay was due to missing documentation. I guided the customer through the process to resubmit the required files, assured them of the next steps, and followed up after resolution. The customer thanked me for genuinely listening and helping resolve the issue efficiently.

Office and Administration » Problem Solving

Experience: 2 - 5 years

Handled complex claim issues that need to be resolved

Other Skills

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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