Jensen Rose Rodrigo
Summary:Dedicated and customer-focused professional with 1 year of experience in customer service, including healthcare and financial services. Proven ability to provide excellent service, handle sensitive information, and adapt to new environments. Eager to learn and grow in a new role, particularly in virtual assistance.
Work Experience:
- *Customer Service Representative - Healthcare* - Duration: 8 months - Responsibilities: - Followed HIPAA guidelines to ensure patient confidentiality - Verified insurance benefits and eligibility - Scheduled annual check-up appointments and transportation for patients
*Customer Service Representative - Financial Services* - Duration: 1 year and 3 months
- Responsibilities: - Assisted customers with product inquiries and purchases - Facilitated lending services, enabling customers to make purchases with installment payment options
Skills:
- Excellent customer service and communication skills- Familiarity with HIPAA regulations and insurance benefits verification- Strong organizational and time management abilities- Proficient in handling sensitive information with confidentiality- Adaptable and flexible in new environments- Eager to learn and take on new challenges
Education:Senior High School Graduate
Certifications/Actions:- HIPAA Compliance Training
Experience: 6 months - 1 year
Answer phone calls, active listening, empathetic, understanding and resolve customer's issue to their satisfaction
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.