Dollyn

Customer Service & Appointment Setter|Dispatcher

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 1st, 2026 (12 days ago)

Member Since

July 24th, 2025

Profile Description

Hello! This is Dollyn Mae Jacosalem,

I am a reliable and detail-oriented Virtual Assistant with experience in customer service, appointment setting and dispatching for over 1 year now. I help businesses stay organized by scheduling appointments, handling client inquiries, and maintaining accurate records. I am highly organized, adaptable, and comfortable working in fast-paced, remote environments. With strong communication skills and a proactive approach, I focus on delivering efficient support and helping clients save time and grow their business.

My expertise includes:

HR- Customer Service: Assisting customers, resolving concerns, and delivering high-quality service. Skilled in problem-solving, communication, and handling customer inquiries efficiently while ensuring customer satisfaction.

Appointment setting/ Dispatcher: Handling outbound calls, lead follow-ups, scheduling appointment for home services such as chimney, airduct, dryer vent services and managing customer's information to CRM like Workiz and Uleadz.

Top Skills

Office and Administration » Data Entry

Experience: 6 months - 1 year

Possess a keen attention to detail and strong organizational skills in managing customers records in CRM including contact details, addresses, and account information.

Marketing » Appointment Setting

Experience: 6 months - 1 year

Experienced in appointment setting/ dispatching through outbound calls, follow-up calls calendar and technicians' coordination, CRM updates, confirming schedules and ensuring smooth communication between clients and service providers.

Customer Support » Back Office Support

Experience: 1 - 2 years

I have experience providing high-quality customer service by assisting customers with inquiries, resolving issues efficiently, and ensuring a positive overall experience. I communicate clearly and professionally across phone, email, and in-person interactions, actively listening to understand customer needs and offering appropriate solutions. I am skilled at handling complaints calmly, de-escalating difficult situations, and maintaining customer satisfaction while following company policies. I work well in fast-paced environments, manage multiple tasks at once, and consistently aim to build trust and long-term customer relationships.

Other Skills

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Zamboanga city, Zamboanga del Sur

Tests Taken: IQ
Score: 99: DISC
Dominance: 28%
Influence: 35%
Steadiness: 28%
Compliance: 9%: English
C1(Advanced)