Administrative Support* Data Entry* Personal Assistant* Web Research* Email Resp

Overview

Looking for full-time work (8 hours/day)

at $0.00/hour ($0.30/month)

Masteral Level

Last Active

February 4th, 2011 (5061 days ago)

Member Since

February 4th, 2011

Profile Description

Experiences:
LEVEL: TEAM LEAD
SALES SCOUT / SALES COACH
Job Summary / Purpose:
Overall responsibility for Team success by agreeing, implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.
People Management
• Hold weekly meetings; discuss task delegation and review issues
• In conjunction with your Branch Manager set quarterly targets and objectives
• Branch communication – encourage respect and open communication
• Assist in the interview and recruitment/retention of team members
Other
• Perform auditing and quality checking
• Cover desks as required
• Any other duties required
CALL CENTER
LEVEL: TIER2 EXECUTIVE
SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
1. Answer phones and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Transfer customer calls to appropriate staff.
6. Identify, research, and resolve customer issues using the computer system.
7. Follow-up on customer inquires not immediately resolved.
8. Complete call logs and reports.
9. Research billing issues.
10. Research misapplied payments.
11. Recognize, document and alert the supervisor of trends in customer calls.
12. Recommend process improvements.
13. Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
1. Provide on-the-job training for new employees.
2. Generate customer thank you letters.