Customer Service Associate, Chat support, Email Support, Ecommerce support

As a Customer Service Representative at Amazon, I provided high-quality support through email and live chat, assisting customers with billing inquiries, order tracking, refunds, and technical issues. I consistently met performance metrics such as response time, resolution rate, and customer satisfaction, while maintaining a polite and empathetic tone in every interaction. In my role as a Product Trainer, I facilitated onboarding and training sessions for new hires, focusing on Amazon’s tools, policies, and customer service standards. I developed training materials, conducted live demonstrations, and coached agents on handling complex scenarios. My ability to simplify technical processes and foster confidence in trainees contributed to improved team performance and reduced error rates.

Broadband Sales Support Specialist with hands-on experience assisting customers in selecting internet plans, processing service applications, and resolving account-related concerns. Skilled in handling inbound and outbound inquiries, explaining technical features in simple terms, and upselling broadband packages based on customer needs. Proven ability to meet sales targets while delivering excellent customer service through chat, email, and phone support. Adaptable, detail-oriented, and always willing to learn new tools and processes.

Fraud Specialist with hands-on experience in chargeback handling, dispute resolution, and transaction monitoring. I’ve worked closely with financial platforms and support teams to investigate suspicious activity, validate claims, and ensure compliance with company policies. Skilled in analyzing customer reports, preparing documentation for banks and payment processors, and communicating clearly with clients to resolve sensitive issues. Detail-oriented, trustworthy, and always willing to learn new tools and fraud prevention strategies.