Subject Matter Expert | Outbound Sales Specialist | Customer Success Management

Conduct outbound calls to potential customers, promoting cruise packages and tailoring recommendations to their preferences. -Develop strong, long-term relationships with clients to foster loyalty and repeat business -Meet and exceed sales quotas by effectively pitching travel experiences and securing bookings. -Address concerns, highlight benefits, and confidently close sales through persuasive communication. -Maintain detailed customer records, track sales performance, and ensure seamless booking processes.

Collaborate with various teams, including marketing and operations, to align sales strategies with overall business goals. -Conduct in-depth training sessions for team members, ensuring they have the expertise to address customer inquiries effectively.

Handle inbound inquiries, providing exceptional service and tailored solutions. -Address customer concerns efficiently, ensuring satisfaction and maintaining positive relationships. -Work closely with team members and leadership to optimize workflows and achieve business goals -Meet and exceed KPIs, including sales targets, call quality, and customer satisfaction metrics -Handle inbound inquiries, providing exceptional service and tailored solutions. -Address customer concerns efficiently, ensuring satisfaction and maintaining positive relationships. -Work closely with team members and leadership to optimize workflows and achieve business goals -Meet and exceed KPIs, including sales targets, call quality, and customer satisfaction metrics Skills: Cruise Lines · Sales Processes · Customer Support · Lead Generation · Inbound Sales

-Organize, prepare, and process important records, reports, and correspondence.. -Support departments with administrative tasks, facilitating workflow and collaboration.