Healthcare Specialist, Medical Biller, Technical Support, Customer Service

I provided assistance to customers experiencing issues with their internet, cable TV, phone, and other digital services. I handled troubleshooting steps over the phone or chat, guided customers through equipment resets and configuration, and ensured that service disruptions were resolved as quickly as possible. I used internal systems to document cases, escalate technical problems when needed, and coordinate with field technicians. I also educated customers about their services, billing concerns, and device usage to enhance their overall experience. I took pride in staying patient, professional, and solution-focused, even in high-pressure or frustrated customer situations.

As a Medical Biller, my responsibilities include managing patient demographics, payer information, and admission/discharge records. My role involves ensuring census accuracy, setting up insurance claims (including MCD, HMO, private, and income-based plans), posting payments, and handling patient funds. It also includes performing aging reviews, following up on claim denials for up to 90 days, and completing both account and bank reconciliations.