Demeline
Customer Service Representative | E-commerce Support | Facility Maintenance Coor
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Associates degree
Last Active
June 28th, 2026 (yesterday)
Member Since
July 21st, 2025
Profile Description
Customer Support & Operations Specialist with 5+ years of experience supporting U.S. based clients in high-volume environments across phone,
Known for maintaining service quality under pressure, improving response efficiency, and ensuring smooth end-to-end customer operations. Experienced in Microsoft 365, Slack, Microsoft Teams, and AI-powered tools like ChatGPT to streamline workflows and enhance productivity in remote teams.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
•Delivered multi-channel support (phone, email, live chat) to retail customers across US and UK markets for more than 2 years and over two years working as facility maintenance coordinator. Oversee pest control services across 1,000+ commercial locations, consistently achieving a 90% service completion rate by month-end through effective coordination and follow-up. Previously handled diverse service trades (fire protection, backflow, water filtration, landscaping), achieving 30% gross profit and 85% recurring client retention.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
• Conducted weekly call audits (1 per agent) across two teams totaling 30+ associates, consistently driving 100% audit accuracy and ensuring timely escalation of critical issues. • Delivered actionable feedback, recommendations, and best practices that improved agent performance, enabling teams to consistently exceed the 85% quality benchmark in both soft skills and technical troubleshooting. • Evaluated key performance metrics including AHT, customer surveys, concessions, and transfer rates, validating data accuracy and identifying performance gaps. • Provided structured, documented coaching for underperforming agents, resulting in improved KPI adherence and overall team performance. • Performed site-wide analysis of concession trends, identifying call drivers and implementing strategic recommendations to maintain ≤20% concession rate across the site.
Other Skills
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu, Cebu
- Tests Taken
- IQ
- Score: 92
- DISC
- Dominance: 35
- Influence: 7
- Steadiness: 29
- Compliance: 29
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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