GoHighLevel (GHL) Specialist | Automation & Funnels | Customer Service & E-comme

Possess 2 years and 6 months of experience as a Customer Service Representative at Amazon Philippines, providing high-quality support through phone, chat, and email channels. Successfully handled a wide range of customer concerns, including order inquiries, account assistance, product troubleshooting, and refund processing. Selected for 3 terms as a Subject Matter Expert (SME), providing floor support, coaching, and guidance to fellow agents to improve performance and ensure policy adherence. Also served 1 term as a Claims and Escalations Specialist, managing high-priority cases, investigating complex issues, and delivering timely resolutions to ensure customer satisfaction. Demonstrated strong analytical skills, attention to detail, and a commitment to delivering exceptional service in a fast-paced, metrics-driven environment.

Remote | 6 Months Provided customer support for a U.S.-based printing company Managed email and chat inquiries regarding custom print orders, pricing, and timelines Coordinated with internal teams to resolve order issues, revisions, and reprints Tracked order statuses and ensured accurate documentation Maintained high attention to detail when handling custom print specifications Performed follow-ups to ensure timely completion and customer satisfaction

Built and managed GHL automation workflows and CRM pipelines Created funnels and landing pages Set up email/SMS campaigns for lead nurturing and conversions Automated scheduling, follow-ups, and client communication