Kromel

Customer Support |Team Lead | Reservation Specialist | Escalation Expert

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

High school diploma

Last Active

July 11th, 2026 (today)

Member Since

July 17th, 2025

Profile Description

I am a dedicated problem-solver who excels in customer-facing roles. With a fast-learning mindset, I quickly adapt to new products and processes to ensure high-quality results. I perform best when the stakes are high, maintaining flexibility and a positive attitude to resolve customer issues effectively. My goal is to drive accuracy and satisfaction in every interaction.

Top Skills

Customer Support

Experience: 10+ years

I have over 15 years of experience in customer service, with extensive expertise in handling escalated and supervisory-level concerns that require a high degree of professionalism, empathy, and problem-solving skills. Throughout my career, I have also held leadership roles as a Team Lead and Coach, where I successfully managed and developed teams while maintaining a strong focus on delivering exceptional customer experiences. I am committed to providing world-class customer support and take pride in achieving satisfactory resolutions for customers while adhering to company policies and procedures. My approach is guided by integrity, accountability, and a customer-centric mindset, ensuring that every interaction is handled with professionalism and a genuine commitment to customer satisfaction.

Office and Administration » Team Leadership

Experience: 2 - 5 years

I have successfully led and developed customer support teams, providing training and mentorship to ensure they deliver world-class service capable of competing in a global market. I have created and implemented Standard Operating Procedures (SOPs), workflows, and support guidelines for startup e-commerce companies, helping establish efficient and scalable customer service operations. In addition, I have built and managed teams equipped to handle complex and sensitive customer concerns with professionalism, empathy, and sound judgment. My focus has always been on maintaining high performance standards while fostering a customer-centric culture that delivers both competitive and genuinely supportive customer experiences.

Other Skills

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: baguio City, Benguet

Tests Taken: IQ
Score: 103: DISC
Dominance: 10%
Influence: 30%
Steadiness: 39%
Compliance: 21%: English
C2(Advanced/Mastery)