Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 1st, 2026 (22 days ago)

Member Since

July 16th, 2025

Profile Description

CUSTOMER SERVICE REPRESENTATIVE- AVENTUS
(JANUARY 2024-MAY 2025)
-Data entry (properties, leads, client info)
-Calendar management (open homes, inspections, meetings)
-Email management and filtering
-Document preparation (contracts, agency agreements, compliance forms)
-CRM management (e.g., Agentbox, Rex, VaultRE)
-Coordinating new listings (collecting vendor details, scheduling photography)

REAL ESTATE VIRTUAL ASSISTANT (MAY2023-JANUARY 2024)
-Manage large amounts of inbound and outbound calls in a timely manner
-Identify customers’ needs, clarify information, research every issue and provide solutions
-Seize opportunities to upsell products when they arise
-Build sustainable relationships and engage customers by taking the extra mile
-Get good reviews from customers/callers
TELEMARKETING
APPOINTMENT SETTER (JANUARY2023-MAY2023)
-Generate and qualify leads from cold calling
-Transfer live calls
-Explain health benefits to seniors
-Overcome objections
-Answer all customer questions honestly and accurately
-Meet monthly and quarterly sales activity quotas in accordance with goals

CUSTOMER SERVICE REPRESENTATIVE/ SUBJECT MATTER
EXPERT(NOVEMBER 2021- APRIL 2023)
-Handled accounts and payment issue
-Scrubbing 1-star DSAT
-Call Monitoring to ensure real-time quality customer service
-Support agents when taking calls, the first source of information regarding a product, service
-Coaching agents on how to improve soft skills and how to apply new processes.
-Facilitate team pre/post shift huddles on daily updates and how to hit KPI goals.

ADMIN VIRTUAL ASSISTANT (JANUARY2021-NOVEMBER2021)

-Email Management
-Construction Administrative Assistant
-Set appointment
-Listing down all the projects to bid in Google Sheet
-Updating task in Trello

REAL ESTATE COLD CALLER (NOVEMBER 2019-JANUARY2021)
Generating leads/ cold calling to prospects