Inside Sales Associate | Cold Caller | TSR/CSR | Admin

With nearly 4 years of experience as a real estate cold caller, I’ve developed a strong track record in generating leads, qualifying motivated sellers, and supporting acquisition teams in fast-paced, results-driven environments. My role involved daily outbound calls to homeowners, handling objections, building rapport quickly, and identifying potential sales opportunities. Over time, I’ve become highly skilled at using CRM and dialer systems, following scripts while also adapting my approach based on the prospect’s tone and needs. I consistently met or exceeded call volume and lead conversion goals, and I took initiative in refining messaging and improving outreach strategies based on real-time feedback. I’m known for being persistent, professional, and personable—able to stay calm under pressure, handle rejection with grace, and keep a positive tone throughout. My ability to stay focused, organized, and goal-oriented makes me a valuable asset to any real estate team aiming to scale lead generation and streamline prospecting efforts.

With 3 years of experience in Technical Support, I’ve developed a strong foundation in troubleshooting, problem-solving, and delivering excellent customer service. During this time, I’ve supported users with a wide range of technical issues—ranging from software and hardware concerns to connectivity and account access problems. In addition to my support responsibilities, I’ve also taken on supervisory roles, where I provided guidance to my team, ensured SLA compliance, and helped monitor performance and productivity. As a helpdesk point of contact, I was the go-to person for escalations and team support, which strengthened my leadership, communication, and multitasking abilities. I am known for being calm under pressure, highly dependable, and solution-oriented. I take pride in my ability to break down complex issues into understandable steps, while also maintaining empathy and professionalism in every interaction. This blend of technical expertise and leadership experience makes me well-rounded—not just as a support agent, but also as someone who can mentor others, handle high-stress situations, and contribute to team success at a higher level.

Experienced in trucking insurance sales and lead generation, specializing in outbound cold calling to trucking and freight companies across the United States. Responsible for identifying potential clients, building rapport with business owners and decision-makers, gathering insurance-related information, and connecting prospects with licensed agents for commercial trucking insurance quotes. Skilled in handling objections, qualifying leads, maintaining CRM records, and consistently achieving outreach and appointment-setting targets in a fast-paced sales environment.

With experience as an Administrative Support Specialist, I have developed strong skills in budget allocation, team coordination, and data management. My role required careful organization, attention to detail, and a proactive approach to supporting both day-to-day operations and long-term planning. I was responsible for assisting in budget tracking and allocation, ensuring that resources were managed efficiently and aligned with project goals. I also played a key role in team support, helping streamline workflows, manage schedules, and coordinate communication across departments. Additionally, I performed data generation and reporting tasks, creating summaries and insights that supported informed decision-making. I would rate myself a 4 out of 5 in this role—I am confident in my abilities and consistently reliable, but I also remain open to learning and growing further. I aim to be known as someone who is organized, dependable, and solution-oriented, with a strong sense of responsibility toward the team's success.