Customer Service Representative|Content Writing|Virtual Assistant

I have valuable experience, having served as the Editor-in-Chief of our school newspaper. In this role, I mastered the journalistic formats and editing styles of various article types, including news, editorial, feature, science and technology, column, and sports writing. I also produced publication materials for our online posts and published several written works across these formats.

I have experience working in a BPO company. I was an agent for a retail account, wherein I had assisted customers with their order inquiries, at the same time, granting concessions whenever it is necessary. I can say that being part of the industry as my first formal job had molded me to facilitate everyone's needs and everlasting empathy, as a lot of the customers are actually just having a rough day and they just need someone to tackle one off of their to-do list.

I have interned at the Philippine Red Cross as a database worker, where I developed strong skills in administrative tasks. During my internship, I was responsible for organizing, managing, and updating important records, which required attention to detail, accuracy, and efficiency. This experience not only strengthened my proficiency in data management tools and systems but also taught me how to work effectively in a fast-paced, service-oriented environment.