Customer Support|Social Community Manager |Graphic Designer

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 19th, 2026 (8 days ago)

Member Since

July 15th, 2025

Profile Description

I am a dedicated and results-driven Virtual Assistant with strong experience in customer service, social media management, sales support, and travel coordination. Over the years, I have developed excellent communication, multitasking, and problem-solving skills while supporting businesses and customers across different industries.

My professional experience includes working as a Social Media Manager & Business Strategist at Cakes & Coffee from May 2020 to January 2022, where I handled content management, customer engagement, brand growth strategies, and online business support.

I also gained extensive experience in customer service and travel support at Teleperformance, where I specialized in chat support, email support, phone support, sales support, and B2B/B2C travel assistance. My responsibilities included handling customer inquiries, booking management, itinerary adjustments, refunds, upselling, and delivering high-quality customer experiences across multiple communication channels.

Currently, I am working as a Social Media & Customer Engagement Specialist at IL MAKIAGE (November 2025 – Present), where I manage online customer interactions, community engagement, audience sentiment monitoring, and social media support to help strengthen customer relationships and brand presence.

What I Can Do:
• Handle high-volume customer service chats, emails, and calls professionally and efficiently
• Manage travel bookings, reservations, and itinerary planning
• Provide sales support and upselling to help maximize revenue
• Process refunds, exchanges, and order modifications accurately
• Manage and engage social media communities on Facebook and Instagram
• Monitor audience sentiment and provide insights for campaigns and engagement
• Maintain accurate CRM records and organize workflows efficiently
• Collaborate with teams to support customer satisfaction and business growth

Tools & Platforms:
• Salesforce
• Zendesk
• HubSpot
• Sprout Social
• Facebook Business Suite
• Instagram Insights
• Zowie
• Slack
• Notion
• Trello
• Google Workspace (Docs, Sheets, Calendar, Drive)
• Internal Travel Booking Platforms

I am highly reliable, proactive, detail-oriented, and committed to delivering accurate, timely, and professional support. I always aim to create smooth and solution-focused experiences for both clients and customers while helping businesses grow and operate more efficiently.

I am currently open to taking on one more client, whether part-time or full-time, and I am excited to contribute my skills and dedication to another growing business.