Customer Service Expert |Technical Support| Hotel Booking/Reservations, Telco, &

Experienced sales and customer service professional with a solid background in hospitality and telecommunications. Worked for 2 years as a Sales and Reservations Agent at IHG, managing hotel bookings, upselling premium services, and delivering exceptional guest support. Also handled telco sales for Virgin Media and T-Mobile, specializing in retention, plan upgrades, and resolving customer concerns. Strong communicator with proven sales performance and a customer-first approach.

Experienced Sales Reservation Agent with a strong background in assisting guests with bookings, handling inquiries, and upselling hotel services. I worked with InterContinental Hotels Group (IHG), where I consistently met and exceeded sales targets by providing tailored recommendations and a smooth reservation experience. In 2023, I was proudly recognized as one of the Top Revenue Makers at the IHG Baguio Site — a reflection of my strong sales performance, product knowledge, and ability to build rapport with guests.

Over 4 years of experience in customer service supporting global brands like IHG, T-Mobile, and Virgin Media. Skilled in handling inbound and outbound calls, resolving customer concerns, and providing prompt, accurate, and professional support. Known for strong communication, empathy, and the ability to stay calm under pressure while ensuring customer satisfaction.

I have experience providing technical support for telecommunications and consumer electronics accounts such as T-Mobile, Virgin Media, and LG. In these roles, I assisted customers with troubleshooting mobile devices, internet connectivity, cable services, and electronic products. I guided customers through resolving issues such as network problems, slow internet speeds, device setup, and system resets, while ensuring clear communication and quick resolution. I focused on delivering excellent customer service, documenting cases accurately, and resolving concerns efficiently to maintain customer satisfaction.

Experienced Customer Service Representative with a strong background in handling customer inquiries, resolving concerns, and ensuring client satisfaction. I worked in a retention role for Virgin Media, where I focused on addressing customer issues, offering tailored solutions, and successfully retaining clients. My approach combines empathy, active listening, and product knowledge to build trust and maintain long-term customer relationships.