Medical Virtual Assistant / Eligibility and Benefits

Handled high-volume inbound and outbound calls while maintaining professionalism and empathy. Resolved customer inquiries related to billing, accounts, orders, and technical issues. Achieved consistent compliance with call quality, handle time, and customer satisfaction metrics

Performed insurance verification and eligibility checks while explaining patient benefits, co-pays, deductibles, co-insurance, and out-of-pocket costs before services were rendered Coordinated with healthcare providers, healthcare facilities, and internal teams to assist with prior authorizations, resolve coverage issues issues, and support claims follow-ups Maintained HIPAA-compliant patient and insurance records while demonstrating strong communication, attention to detail, problem-solving, and multitasking skills in a fast-paced healthcare environment

Work From Home Administrative Assistant – Japanese Restaurant Responsible for managing phone and email inquiries remotely, providing prompt and professional customer service to guests. Handles online reservations, confirms bookings, and updates scheduling systems to ensure accurate table management. Coordinates with the restaurant team regarding availability, special requests, private events, and menu inquiries. Maintains organized records of reservations, guest information, and daily schedules. Demonstrates strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment while working independently from home.