Experienced Virtual Assistant | Administrative Support | Customer Service Assist

I Provided general information to clients while maintaining confidentiality.

Experienced in handling client communications via email, calls, and messaging platforms such as Outlook and WhatsApp. Skilled at addressing customer needs, managing bookings, and maintaining satisfaction through timely and accurate service.

SkinHub Aesthetic Clinic: In my previous role, I assisted patients with appointment scheduling, rescheduling, and confirmations using Google Calendar and Notion. I responded to patient inquiries via Gmail and phone, providing clear and professional communication while sharing general information about dermatology services and clinic hours. I sent appointment reminders and follow-ups through Zapier, escalated urgent medical concerns to providers, organized digital files using Google Drive and Dropbox, and supported the administrative team with data entry and reporting using Excel and Google Sheets. I also maintained accurate and confidential patient records in compliance with clinic standards.

Experienced in organizing executive and team schedules, setting reminders, and coordinating appointments using tools like Google Calendar, Outlook, Trello, and Calendly for accurate and timely planning.

Experienced in handling a variety of administrative tasks such as managing calendars, organizing files, preparing reports, and supporting team communications through tools like Outlook, Google Workspace, and MS Teams.

I Assisted patients in SkinHub Aesthetic Clinic with appointment booking, rescheduling, and confirmations using Google Calendar and Notion