Medical Virtual Assistant

•Exercised excellent communication skills, adeptly liaising with insurance companies, patients, and healthcare professionals to resolve billing matters. •Applied keen attention to detail and strong organizational skills in managing complex patient accounts

Managed incoming calls, ensuring timely and accurate response to emergency situations. Assisted in the verification of insurance coverage and eligibility for ambulance services, processing necessary documentation. Maintained accurate records of dispatch activities, patient information, and billing transactions.

•Collaborated effectively with cross-functional teams to clarify service details, ensuring timely and accurate billing of services rendered. •Conducted regular account reconciliations and generated comprehensive aging reports to identify and address outstanding payments. •Provided exceptional customer service by promptly addressing client inquiries and concerns regarding billing and payment issues.

Processed and managed claims for provider services, ensuring accuracy and compliance with insurance guidelines and regulations. Conducted follow-ups on outstanding claims, tracking status and ensuring timely payment from insurance companies