Joan
Customer Service & E-Commerce Virtual Assistant | Email , Chat & Order Support Sp
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
High school diploma
Last Active
July 23rd, 2026 (today)
Member Since
July 8th, 2025
Profile Description
I am a Customer Service and E-Commerce Virtual Assistant with over 4 years of experience helping businesses deliver outstanding customer experiences and maintain smooth daily operations. I specialize in
Throughout my career, I have worked with e-commerce brands handling high volumes of customer inquiries while maintaining professionalism, accuracy, and empathy. I am skilled at resolving issues efficiently, managing customer expectations, and building positive relationships that strengthen brand loyalty.
In addition to customer support, I provide administrative assistance, data entry, documentation, and process management. I am proficient with Google Workspace, Microsoft Office, Shopify, Gorgias, Zendesk, and AI tools such as ChatGPT.
I am highly organized, detail-oriented, and proactive, with a strong commitment to helping businesses grow by delivering exceptional customer service and reliable operational support.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
I have experience providing technical support via phone, chat, and email, assisting customers with troubleshooting, setup, and product-related concerns. I'm skilled at explaining technical solutions in a clear and friendly way, ensuring fast resolution and a positive customer experience.
Office and Administration » Data Entry
Experience: 6 months - 1 year
I have solid experience in data entry, focusing on accuracy, speed, and organization. As a former Subject Matter Expert (SME), I not only handled data processing tasks but also supported quality checks, trained team members, and ensured process compliance. I'm highly detail-oriented and efficient, capable of managing large volumes of information with minimal errors.
Customer Support » Customer Service
Experience: 1 - 2 years
I have hands-on experience in customer service, assisting clients through phone, chat, and email. I’m skilled at resolving concerns with empathy, professionalism, and a focus on customer satisfaction, while maintaining a positive and solution-oriented approach.
Other Skills
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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