Customer Representative, Chat support, Data Analyst

• Handled a high volume of inbound calls from subscribers, providing courteous and efficient assistance with billing inquiries, service issues, delivery concerns, and account updates. • Delivered step-by-step support for both print and digital services, guiding customers through troubleshooting and access-related issues. • Maintained accurate, up-to-date customer records in the internal CRM system, ensuring all interactions were properly documented. • Resolved customer complaints with professionalism and empathy, prioritizing customer satisfaction and long-term retention. • Collaborated with team leads and supervisors to escalate complex issues and ensure timely resolutions. • Consistently adhered to quality assurance standards and met key performance metrics, including Average Handle Time (AHT) and First Call Resolution (FCR).

• Experienced in labeling and categorizing images and videos with precision to support AI and machine learning projects. • Proficient in using annotation tools for bounding boxes, polygons, key points, and segmentation tasks. • Ensured high-quality and consistent annotations by following project-specific guidelines and maintaining accuracy standards. • Reviewed and verified annotated data to identify errors and inconsistencies before submission. • Collaborated with team members and project managers to meet deadlines and quality benchmarks. • Demonstrated strong attention to detail, time management, and the ability to handle repetitive tasks efficiently. • Adaptable to various data labeling platforms and capable of quickly learning new tools and workflows.

I have completed intensive training in digital marketing, gaining hands-on experience in strategy development, branding, and basic design principles. I specialize in creating and scheduling engaging social media content tailored for different platforms to increase visibility and audience engagement. I’m skilled in developing content calendars to ensure consistent posting and alignment with brand goals. I also have experience designing and managing Shopify product listings, ensuring accurate descriptions, quality visuals, and proper formatting for online stores. In addition, I’m proficient in using time and task management tools to support efficient workflow and project execution. My background has strengthened my skills in client communication, online research, and virtual administrative support—making me adaptable, detail-oriented, and reliable in delivering high-quality digital and administrative tasks.