Experienced and results-driven Virtual Assistant with a background in team leadership, data management, customer service, and admin support. Skilled in lead generation, CRM, social media management, and scheduling using tools like Google Workspace, Basecamp, Trello, and Excel. Known for being detail-oriented, proactive, and reliable in fast-paced virtual environments.
Experience: 1 - 2 years
I have hands-on experience in data entry, gained through my role as a Virtual Assistant at KNT Manufacturing. My responsibilities include entering and updating data from various sources into organized databases and spreadsheets, verifying data accuracy, and performing regular quality checks. I also assist in generating reports and creating Excel sheets for internal use. With strong attention to detail, fast typing skills, and proficiency in tools like Google Sheets, Excel, and Dropbox, I ensure clean, accurate, and efficient data management to support business operations.
Experience: 2 - 5 years
As a Team Manager at Foundever from August 2019 to August 2023, I led a team of customer service representatives in the financial account sector. My responsibilities included overseeing daily operations, monitoring performance metrics, coaching team members, and ensuring service quality and compliance with company standards. I was actively involved in handling escalations, improving team productivity, and implementing strategies to meet collection targets. My leadership focused on fostering a positive work environment, enhancing team collaboration, and consistently exceeding client expectations.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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