Virtual Assistant with strong Administrative Support Skills

Skilled in budgeting, expense tracking, invoicing, and financial reporting. Detail-oriented and organized in managing financial records and cash flow.

Skilled in crerating simple, eye-catching graphics and short-form videos using Canva and Capcut. Experienced in social media content, basic photo editing, video trimming, transitions, and text animations. Detail-oriented, creative, and committed to delivering clean, enganging designs.

With over 4 years of experience as a Call Center Representative, I’ve managed customer inquiries via email, calls, and social media for e-commerce and service-based businesses. Using tools like Freshdesk, Meta Business Suite, and Zendesk, and other private platforms that the company using, I’ve handled up to 70+ calls and messages daily—resolving issues, tracking orders, and maintaining a positive customer experience. I'm skilled in clear communication, quick problem-solving, and building strong client relationships.

I am a results-driven Virtual Assistant with strong expertise in social media management, content planning, and audience engagement across platforms like Instagram, Facebook, LinkedIn, Twitter (X), and TikTok. I specialize in creating and scheduling content, writing engaging captions, conducting hashtag and competitor research, and analyzing performance metrics to improve reach and engagement. I’m proficient in tools such as Canva, Buffer, Later, Meta Business Suite, and Hootsuite, and experienced in building and managing content calendars. I also support community management, respond to comments/messages, and help with basic ad management and analytics reporting.

Efficiently manage administrative tasks such as email and calendar management, data entry, document organization, scheduling appointments, and general correspondence. Bring organization and streamline processes to enhance productivity.

Proficient in creating, scheduling, and managing email campaigns using Mailchimp or Klaviyo. Experienced in audience segmentation, email list management, and crafting engaging content to improve open and click rate.