Kassandra

Outbound Caller /Appt Setter | CSR

40 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($724.61/month)

Bachelors degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

July 5th, 2025

Profile Description

I’m an experienced Customer Service Representative with a solid background supporting e-commerce and online-based businesses and I genuinely enjoy helping people (yes, even the “Where is my order?” crowd ????). I deliver friendly, efficient, and solution-focused support through email, chat, and social media, always aiming to turn questions, concerns, and small fires into positive customer experiences.
I have hands-on experience managing e-commerce accounts, including order processing, refunds, exchanges, product questions, and shipping concerns. I work confidently inside Shopify in tracking orders, updating customer records, resolving post-purchase issues, and making sure customers feel taken care of from checkout to delivery.
I’m highly organized, detail-oriented, and thrive in fast-paced remote environments. I communicate clearly, stay calm under pressure, and take full ownership of customer concerns until they’re fully resolved. I also collaborate well with internal teams to keep operations smooth and customers happy.
If you’re looking for a reliable remote CSR who understands e-commerce, cares about customers, and knows how to represent your brand with professionalism and personality—I’d love to help your business grow.

Top Skills

Experience: 1 - 2 years

I bring a strong background in providing excellent customer service across various channels—voice, chat, and email. I’ve handled both inbound and outbound interactions for US-based clients in industries such as telecommunications, retail, recruitment, and property management.

Experience: 6 months - 1 year

Experienced Virtual Assistant specializing in e-commerce customer support with hands-on expertise in Shopify. Skilled in managing orders, processing refunds and exchanges, tracking shipments, handling product inquiries, and resolving customer concerns through email, chat, and social media. Known for delivering timely, solution-focused support while maintaining a positive customer experience and strong brand reputation.

Other Skills

Experience: 1 - 2 years

My experience as a Business Development Manager at Hirey and a Property Manager has equipped me with strong sales skills, a strategic mindset, and the ability to close deals across different industries.

Basic Information

Age
29
Gender
Female
Website
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Tests Taken
IQ
Score:  133
Government ID
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