Customer Service

I worked as an appointment setter for a U.S.-based insurance carrier, where I handled both inbound and outbound calls. It was a great experience because I genuinely enjoy engaging with people and building positive connections through conversation.

I worked as a Technical Support Representative for one of the largest insurance carriers based in New Jersey. In this role, I assisted members, brokers, group administrators, and providers who experienced issues with login, registration, and portal features. I provided technical support by troubleshooting problems, guiding users through solutions, and ensuring they were able to access and use the portal effectively.

With over 7 years of experience in US Healthcare, I have had the opportunity to work in various roles including, Appointment Setter, Billing and Payment Specialist, and Technical Support. This diverse experience has given me a strong understanding of the healthcare process, data accuracy and compliance with Healthcare HIPPA guidelines.

In my most recent role as an Administrative Support Specialist, I managed account inventories and prepared accurate reports to ensure all records were up to date. I was responsible for reviewing and documenting support tickets, making sure they contained complete and accurate information and met the required criteria for escalation. I also maintained organized records and ensured all documentation complied with company standards and procedures.

I worked as a Patient Advocate for a well-known therapy clinic serving multiple counties. In this role, I assisted patients with inquiries regarding their insurance claims and medical bills. I explained their insurance coverage, clarified billing concerns, and ensured their questions were addressed with professionalism, empathy, and compassion.

I also gained experience as a Billing Specialist, where I followed up with patients who had outstanding balances that were past due. When I contacted them, I discussed their account, answered any billing questions, and offered payment options or negotiated payment arrangements to help them settle their balances.

I worked as a Patient Advocate, and one of my primary responsibilities was verifying patients' insurance coverage before their appointments or services. This allowed me to accurately explain their insurance benefits, determine their financial responsibility, and educate them on why they were being billed. I ensured that patients understood their coverage, copayments, deductibles, coinsurance, and any out-of-pocket expenses, helping them make informed decisions and reducing billing confusion. I also answered questions related to claims and billing, ensuring that each patient received clear, accurate, and compassionate support.