HIPAA-Certified Medical Virtual Assistant | Customer Support Specialist | Admini

I previously worked with UnitedHealthcare as customer service representative/ member services, where I handled concerns related to Medicare Advantage and Prescription Drug Plans. That experience helped me become more confident in communication, problem-solving, and handling different types of customer concerns.

I have 2 years of experience in customer service, handling healthcare and telecommunications accounts in a BPO setting. I manage high-volume calls while resolving concerns efficiently and maintaining excellent customer satisfaction. I am skilled in communication, problem-solving, and delivering professional support.

With my background in teaching, I have strong experience in organizing, updating, and maintaining accurate records using spreadsheets and digital tools. I am highly detail-oriented and ensure data is entered correctly and consistently. I can handle large amounts of information while maintaining accuracy and efficiency.

I create visually appealing designs using Canva, including infographics, presentations, business cards, and social media graphics. I ensure all visuals are clean, organized, and aligned with branding. My goal is to produce professional designs that support marketing and communication needs.

Completed training in the Health Insurance Portability and Accountability Act (HIPAA), with a focus on protecting patient privacy, maintaining confidentiality of Protected Health Information (PHI), and ensuring compliance with healthcare data security standards. Trained in handling sensitive medical information, safeguarding electronic health records (EHRs), recognizing privacy and security risks, and following best practices for healthcare communication and documentation. Demonstrates a strong understanding of HIPAA regulations and commitment to maintaining patient trust and data integrity in healthcare and virtual support environments.

I edit short-form videos for platforms like TikTok, Instagram Reels, and other social media channels using CapCut. I add captions, transitions, and effects to create engaging and polished content. I focus on delivering videos that capture attention and are easy to watch.

I perform basic photo editing, including adjustments in lighting, composition, and overall visual quality. I also apply filters and enhancements to improve mood and presentation. I focus on creating clean and visually appealing images for digital use.