Operations Team Leader, VA - Property Manager

Property Manager Experience As a Property Manager, I have successfully overseen daily operations for short-term rental properties across multiple platforms, including Airbnb, VRBO, OwnerRez, and Hostex. My responsibilities have included: Managing guest communications from inquiry to checkout, ensuring a seamless and positive guest experience Coordinating reservations and calendar availability across all booking platforms to maximize occupancy and revenue Overseeing property listings, pricing strategies, and promotions to stay competitive in the market Handling maintenance requests and coordinating with vendors for timely repairs and upkeep Utilizing property management software (OwnerRez, Hostex) to streamline booking, payment processing, and reporting Maintaining high standards of cleanliness and quality through collaboration with cleaning and inspection teams Resolving guest concerns efficiently while protecting the interests of the property owner This role has strengthened my skills in customer service, operational coordination, and problem-solving within a fast-paced hospitality environment.

Managed a team of customer service representatives, consistently achieving performance KPIs and quality metrics through effective coaching and mentorship. Conducted performance evaluations, identified development opportunities, and facilitated training sessions to enhance team productivity. Collaborated cross-functionally to resolve escalated issues, implement process improvements, and drive client satisfaction. Conducted in-depth call driver analyses to identify trends, resulting in additional lines of business and providing clients with actionable insights for profit growth. Recognized as the Top Team Leader for ten months across 2023 and 2024.