Overview
Looking for part-time work (5 hours/day)
at $2.49/hour ($300.00/month)
High school diploma
Last Active
June 27th, 2026 (15 days ago)
Member Since
June 29th, 2025
Profile Description
Detail-oriented and performance-driven Quality Analyst with over 7 months of experience in evaluating customer interactions, ensuring compliance with quality standards, and driving continuous service improvement. Backed by 8–9 months of hands-on experience as a BPO Customer Service Agent, bringing a solid understanding of front-line operations and customer expectations. Proven ability to identify process gaps, provide actionable feedback, and collaborate with teams to enhance overall service quality. Strong analytical skills, keen attention to detail, and a commitment to maintaining high standards in fast-paced environments.
Top Skills
Office and Administration » Time Managment
Experience: 6 months - 1 year
As a analyst I was able to keep my time and schedules ongoing without a hitch. Meetings on time, reports on check and audits done within the corresponding day.
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
As a QA Analyst, I help make sure software works the way it’s supposed to by testing features, finding bugs, and making sure everything runs smoothly. I work closely with the team to understand what’s needed, check that it’s delivered correctly, and help improve the overall quality of the product. I also make sure agents actions and task are correctly made and done as per process.
Other Skills
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Has quite the background with using Power Point since I was able to use it on making presentations for meetings, decks with correct and analysis in line to business.
Office and Administration » Documentation
Experience: 1 - 2 years
Working in a back office environment made me efficient in documenting changes, differences and needed updates of a certain case. I've manage to document changes in KPI, Trends and create various analysis about each of them.
Basic Information
- Age
- 21
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 137
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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