Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($909.09/month)

High school diploma

Last Active

June 26th, 2026 (yesterday)

Member Since

June 27th, 2025

Profile Description

Customer Service & Technical Support Specialist | 10+ Years BPO Experience

I am a results-driven Customer Service and Technical Support Specialist with over 10 years of experience in the BPO industry, handling high-volume interactions across phone, email, and chat channels. I have a proven ability to resolve complex issues, de-escalate difficult situations, and deliver exceptional customer experiences consistently.

What I bring to the table:

Throughout my career, I have worked with global companies supporting a wide range of products and services — from roadside assistance and SaaS/LMS platforms to Linux web hosting, WordPress, DNS, SSL, and enterprise-level operations. I am highly comfortable using CRM and ticketing systems such as Salesforce and Zendesk, and I have hands-on experience in subscription management, order processing, account management, and upselling.

I am also experienced as a Virtual Assistant, having handled email management, social media scheduling, calendar coordination, online research, and client communication — making me a well-rounded remote professional.

Why hire me:

10+ years of BPO & remote work experience
Strong technical background (Linux, WordPress, DNS, SSL, MySQL)
Proficient in Salesforce, Zendesk, and other CRM/ticketing tools
Experienced in SaaS, LMS, and online learning platform support
Experienced in retail customer service (Sears Account – Sitel)
Calm under pressure with excellent de-escalation skills
Available for graveyard, rotating shifts, and global time zones
Fast learner, detail-oriented, and highly organized

I take pride in being reliable, proactive, and easy to work with. Whether you need someone to handle your customer support, troubleshoot technical issues, or assist with administrative tasks — I am ready to hit the ground running.

Let's work together and get things done right.