Software Engineer

Over 10 years of experience in technical support, focused on software and hardware troubleshooting. Skilled in resolving issues related to operating systems (Windows, Linux), desktop applications, printers, network devices, and end-user systems. Known for providing fast, reliable support to internal teams and clients, both onsite and remotely.

Experienced in Linux system administration, including daily usage for server provisioning, software deployment, application setup, and server decommissioning. Skilled in using Linux-based tools and command-line operations to manage services, monitor performance, and troubleshoot system issues across cloud and on-prem environments.

Version Control & CI/CD: Experienced with Git-based workflows using GitHub and GitLab. Skilled in managing repositories, creating merge/pull requests, resolving conflicts, and automating deployments via GitLab CI/CD pipelines.

Proficient in managing a centralized Grafana monitoring system hosted in Google Cloud Platform (GCP), used by multiple client applications. Experienced in integrating applications from GCP, AWS, Kubernetes, and on-prem environments into Grafana using Prometheus, OpenTelemetry (OTel), and various exporters. Handles the full integration process — from onboarding new client applications, configuring data sources, and building customized dashboards, to setting up alert rules for proactive monitoring. Collaborates with clients to understand their application architecture and ensure meaningful, actionable metrics are visualized in Grafana. Also responsible for documenting Grafana setup, best practices, and troubleshooting procedures. Uses GitLab to manage configuration changes and automate deployment of Grafana components via Terraform and CI/CD pipelines.

Strong experience in observability, logging, and monitoring, with a focus on integrating diverse client applications into a centralized monitoring system. Manages and maintains a Grafana-based observability stack hosted in Google Cloud Platform (GCP), supporting multiple environments including AWS, Kubernetes, and on-prem. Uses tools such as Prometheus, OpenTelemetry (OTel), Promtail, and metric exporters to collect and visualize real-time metrics, logs, and traces. Skilled in setting up and maintaining dashboards, configuring alerts, and ensuring system health and uptime across environments. Proficient in log analysis and root cause identification by reading system logs (Linux and application logs), reviewing HTTP responses, and tracing metrics through Grafana dashboards. Collaborates with developers and client teams to improve visibility and optimize application monitoring. Experienced in using GitLab for version-controlling observability configs and automating deployments through Terraform and CI/CD pipelines. Also contributes to documentation of monitoring standards and troubleshooting guides.

Hands-on experience in system administration across Linux and Windows OS environments. Skilled in provisioning, configuring, and decommissioning servers used for client applications and monitoring platforms. Manages virtual machines, operating system configurations, and software installations in both cloud (GCP, AWS) and on-premise environments. Proficient in using tools such as SSH, Ansible, Puppet, and Telnet for remote administration, and familiar with OpenStack, NetBox, and Jenkins for system and VM management. Reads and analyzes system logs and HTTP responses to troubleshoot services and ensure operational stability. Experienced in handling system-level support tasks such as user account management, permissions, log reviews, and performance monitoring. Also supports software deployment and configuration through Terraform, ArgoCD, and GitLab CI/CD pipelines. Combines technical depth with problem-solving skills to maintain system reliability and support application observability.

Practical experience as a Network Engineer, handling the configuration, deployment, and troubleshooting of Cisco routers, switches, and ASA firewalls. Skilled in setting up and maintaining LAN/WAN infrastructure, managing VLANs, configuring routing protocols, and implementing network security policies.

3 years of working knowledge in web technologies like HTML, CSS, and JavaScript, Python primarily for internal documentation and understanding how web applications integrate with monitoring systems. Not focused on app development but capable of reading, editing, and formatting web-based content.

Manages a centralized Grafana monitoring system hosted in GCP, integrating client applications across GCP, AWS, Kubernetes, and on-prem. Uses Terraform stored in GitLab repositories to provision and manage infrastructure, including dashboards, data sources, and monitoring resources. Collaborates with teams to ensure secure, automated, and scalable observability solutions.

Manages a centralized Grafana monitoring system hosted in GCP, integrating client applications across GCP, AWS, Kubernetes, and on-prem. Uses Terraform stored in GitLab repositories to provision and manage infrastructure, including dashboards, data sources, and monitoring resources. Collaborates with teams to ensure secure, automated, and scalable observability solutions.

Familiar with reading and writing basic PostgreSQL queries. Uses PostgreSQL knowledge mainly for documentation and reference when handling monitoring integrations or interpreting database-driven metrics.

experience using zabbix for alert monitoring as NOC Engineer

Manages a centralized Grafana monitoring system hosted in GCP, integrating client applications across GCP, AWS, Kubernetes, and on-prem. Uses Terraform stored in GitLab repositories to provision and manage infrastructure, including dashboards, data sources, and monitoring resources. Collaborates with teams to ensure secure, automated, and scalable observability solutions.

Manages a centralized Grafana monitoring system hosted in GCP, integrating client applications across GCP, AWS, Kubernetes, and on-prem. Uses Terraform stored in GitLab repositories to provision and manage infrastructure, including dashboards, data sources, and monitoring resources. Collaborates with teams to ensure secure, automated, and scalable observability solutions.