I have solid experience in sales, cold calling, appointment setting, and customer service. I'm confident in handling calls, building strong client relationships, and meeting targets. I’m goal-driven, a fast learner, and work well under pressure. I'm also open to new experiences and willing to be trained to serve your business needs. I want to be known as a dependable, hardworking team player who consistently delivers quality results and contributes to the success of the team.
Experience: 6 months - 1 year
Experienced in handling multiple outbound campaigns including SSDI Law Firm, Diabetic Testing Supplies, CPAP/BiPAP, and Pharmacy. Skilled in cold calling, lead qualification, appointment setting, and upselling. Familiar with HIPAA and DNC compliance. Adaptable across industries with a strong focus on hitting targets and delivering quality service.
Experience: 1 - 2 years
Handled customer service for financial and telecommunications accounts, often dealing with billing issues and irate callers. I focused on staying calm, listening actively, and building real connections with customers to turn difficult conversations into positive outcomes.
Experience: Less than 6 months
Promoted from billing to tech support for strong performance. Handled escalated calls and provided step-by-step troubleshooting for device, network, and service issues. Focused on clear communication and customer satisfaction while helping the team meet key metrics.
Experience: Less than 6 months
Experienced in handling sensitive customer information in compliance with HIPAA regulations, ensuring privacy and confidentiality during all interactions and documentation.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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