Salesforce Adminstrator and Developer | AWS Practitioner | Cisco Certified Netwo

- Developed and deployed Lightning Web Components (LWC) and Visualforce pages while implementing Apex classes and triggers, improving CRM workflow automation and reducing manual processing time by 35%. - Designed and configured Salesforce data models, security settings, and declarative automation (Flows & Process Builder), increasing data accuracy and integrity by 40?ross key business records. - Built and delivered a Salesforce capstone CRM solution integrating data modeling, automation, and asynchronous Apex, improving order processing efficiency and system responsiveness by 25%.

- Delivered high-impact customer retention and loyalty solutions for telecom subscribers by analyzing account concerns, resolving service issues, and presenting value propositions that encouraged customers to continue their subscriptions. - Achieved a 95% Customer Save Rate and 94% Customer First Quality score, consistently exceeding performance benchmarks and ranking as a Top Agent for three consecutive months through strong negotiation, product knowledge, and customer-focused communication. - Strengthened long-term customer relationships by identifying churn risks, proactively addressing dissatisfaction, and recommending service upgrades or retention offers aligned with customer needs and company revenue goals.

Strong expertise in front-end and back-end web development using HTML, CSS, JavaScript, and frameworks like Flutter and React JS. I am capable of building responsive, user-friendly websites and web applications with a focus on performance and accessibility as well. And at the same time, I am familiar with RESTful APIs, version control (Git), and modern development workflows for efficient web deployment.

- Delivered high-impact customer retention and loyalty solutions for telecom subscribers by analyzing account concerns, resolving service issues, and presenting value propositions that encouraged customers to continue their subscriptions. - Achieved a 95% Customer Save Rate and 94% Customer First Quality score, consistently exceeding performance benchmarks and ranking as a Top Agent for three consecutive months through strong negotiation, product knowledge, and customer-focused communication. - Strengthened long-term customer relationships by identifying churn risks, proactively addressing dissatisfaction, and recommending service upgrades or retention offers aligned with customer needs and company revenue goals.

- Builds responsive and dynamic user interfaces using Flutter and web technologies. - Experienced in integrating APIs and optimizing performance for mobile and web apps. - Strong understanding of modern design principles and cross-platform development.

I am skilled in creating intuitive, user-centered designs for web and mobile applications. Proficient in wireframing, prototyping, and user flow development as well. I am familiar with tools tools like Figma, and usability testing techniques.