Abegail

Customer Service Representative

70 ID PROOF
Verified
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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.12/month)

High school diploma

Last Active

June 29th, 2026 (9 days ago)

Member Since

June 20th, 2025

Profile Description

Last-minute caregiver call-offs, scheduling conflicts, missed follow-ups, overtime, and documentation errors can disrupt operations and affect the quality of care your clients receive. That's where I can help.

I support home care agencies by keeping schedules organized, maintaining clear communication with caregivers and clients, and ensuring day-to-day scheduling tasks are completed accurately and efficiently.

Services I offer:
• Caregiver Scheduling and Shift Coordination
• AxisCare and WellSky Navigation
• Schedule Updates and Recurring Visits
• Caregiver Availability Management
• Same-Day Shift Coverage Support
• Call Logs and Shift Memos
• EVV Workflow Support
• Client and Caregiver Communication
• Calendar and Email Management
• Data Entry and Administrative Support

I recently completed hands-on Home Care Scheduling training using AxisCare and WellSky, where I practiced caregiver scheduling, shift assignments, recurring schedules, caregiver availability, call logs, shift memos, EVV workflows, and same-day staffing scenarios.

In addition, I bring over 5 years of customer service experience and nearly 4 years supporting new hires as a Subject Matter Expert. Those roles strengthened my communication, problem-solving, organization, and ability to stay calm in fast-paced environments while handling multiple priorities.

I understand that every scheduled visit represents a client who depends on timely and reliable care. My goal is to help your agency reduce scheduling issues, improve communication, and support smooth daily operations while delivering excellent service to both clients and caregivers.

If you're looking for someone who is organized, dependable, eager to learn, and ready to support your scheduling team, I'd love the opportunity to help your agency succeed.

Top Skills

Experience: 1 - 2 years

Managed daily email inbox organization, prioritizing and sorting messages based on urgency and category Drafted and responded to professional emails using clear and customer-friendly communication Maintained structured email filing systems for easy tracking and retrieval of important documents Ensured timely response to inquiries, follow-ups, and internal communications

Experience: 2 - 5 years

Handled customer inquiries through email and chat with focus on clear communication and issue resolution Assisted clients by providing accurate information, resolving concerns, and escalating issues when needed Maintained professional tone and empathy when dealing with customer complaints and requests Developed strong understanding of customer needs and service expectations in fast-paced environments

Experience: 2 - 5 years

Coordinated group tasks and ensured deadlines were met through clear communication and task delegation Supported team members by sharing updates, clarifying instructions, and maintaining workflow organization Assisted in monitoring task progress and ensuring alignment with project goals Encouraged collaboration and accountability within small teams during school, training, or project-based work

Other Skills

Basic Information

Age
30
Gender
Female
Website
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Address
Paranas, Samar
Tests Taken
IQ
Score:  120
DISC
Dominance: 35
Influence: 15
Steadiness: 35
Compliance: 15
English
C2(Advanced/Mastery)
Government ID
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