Last-minute caregiver call-offs, scheduling conflicts, missed follow-ups, overtime, and documentation errors can disrupt operations and affect the quality of care your clients receive. That's where I can help.
I support home care agencies by keeping schedules organized, maintaining clear communication with caregivers and clients, and ensuring day-to-day scheduling tasks are completed accurately and efficiently.
Services I offer:
• Caregiver Scheduling and Shift Coordination
• AxisCare and WellSky Navigation
• Schedule Updates and Recurring Visits
• Caregiver Availability Management
• Same-Day Shift Coverage Support
• Call Logs and Shift Memos
• EVV Workflow Support
• Client and Caregiver Communication
• Calendar and
• Data Entry and Administrative Support
I recently completed hands-on Home Care Scheduling training using AxisCare and WellSky, where I practiced caregiver scheduling, shift assignments, recurring schedules, caregiver availability, call logs, shift memos, EVV workflows, and same-day staffing scenarios.
In addition, I bring over 5 years of customer service experience and nearly 4 years supporting new hires as a Subject Matter Expert. Those roles strengthened my communication, problem-solving, organization, and ability to stay calm in fast-paced environments while handling multiple priorities.
I understand that every scheduled visit represents a client who depends on timely and reliable care. My goal is to help your agency reduce scheduling issues, improve communication, and support smooth daily operations while delivering excellent service to both clients and caregivers.
If you're looking for someone who is organized, dependable, eager to learn, and ready to support your scheduling team, I'd love the opportunity to help your agency succeed.
Experience: 1 - 2 years
Managed daily email inbox organization, prioritizing and sorting messages based on urgency and category Drafted and responded to professional emails using clear and customer-friendly communication Maintained structured email filing systems for easy tracking and retrieval of important documents Ensured timely response to inquiries, follow-ups, and internal communications
Experience: 2 - 5 years
Handled customer inquiries through email and chat with focus on clear communication and issue resolution Assisted clients by providing accurate information, resolving concerns, and escalating issues when needed Maintained professional tone and empathy when dealing with customer complaints and requests Developed strong understanding of customer needs and service expectations in fast-paced environments
Experience: 2 - 5 years
Coordinated group tasks and ensured deadlines were met through clear communication and task delegation Supported team members by sharing updates, clarifying instructions, and maintaining workflow organization Assisted in monitoring task progress and ensuring alignment with project goals Encouraged collaboration and accountability within small teams during school, training, or project-based work
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.