Sr. Telecom Engineer with expertise in managing global Unified Communications infrastructure, including Genesys Cloud, RingCentral, and Microsoft Teams. Experienced in automation using Python APIs, ISO27001 audits, and Telecom DevOps practices to drive efficiency and reliability. Skilled in collaborating with global teams and senior leadership to deliver secure, scalable, and optimized communication workflows.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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