Admin/Executive Assistant |Customer Support Specialist

Experienced in contacting leads, qualifying prospects, and scheduling appointments between potential clients and solar agents or investors. Skilled in using scripts, maintaining a professional tone, handling objections, and updating CRMs to ensure accurate tracking of follow-ups and scheduled meetings.

Experienced in efficiently scheduling and organizing meetings, appointments, and events to ensure optimal time management. Skilled in using tools like Google Calendar, Outlook, and scheduling platforms to avoid conflicts, send reminders, and keep daily operations on track. Maintains clear communication and adjusts schedules as needed to accommodate changing priorities.

Proficient in handling customer inquiries, resolving issues, and providing excellent service through various channels such as phone, email, and chat. Skilled in active listening, empathy, and problem-solving to ensure customer satisfaction. Experienced in using CRM tools to manage tickets, document interactions, and follow up on concerns in a timely and professional manner.

Skilled in organizing, responding to, and prioritizing emails to ensure clear and timely communication. Experienced in managing inboxes, filtering messages, flagging important correspondence, setting up folders and rules, and maintaining a clutter-free, efficient system. Ensures professional tone and accuracy in all email communications, while protecting sensitive information and maintaining confidentiality.

Quick to adjust to changing tasks, tools, or environments with a positive attitude. Open to learning new systems, taking feedback, and handling unexpected challenges while staying focused on goals and productivity.

Effectively prioritizes tasks and manages schedules to meet deadlines and maximize productivity. Skilled in using tools like Trello, calendars, and to-do lists to stay organized, focused, and efficient throughout the workday.

Familiar with using GoHighLevel for lead generation, CRM management, email and SMS marketing, and funnel building. Able to create and manage pipelines, automate workflows, and track campaign performance to support marketing goals and client acquisition.