Sherlene

Social Media Specialist with Graphic Design Skills (Project Management & Client

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Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelors degree

Last Active

June 29th, 2026 (16 days ago)

Member Since

June 18th, 2025

Profile Description

I'm a highly driven professional with eight years of progressive experience, evolving from administrative and customer service roles into social media management leadership. I excel in project and resource management, coordinating teams, and streamlining workflows using tools like Wrike, ---------- , and Coda. My expertise spans end-to-end social media strategy and execution, including content creation (graphics), platform management, and advanced tracking (Google Analytics, Bitly). I have a proven ability to drive engagement through compelling content and successful campaigns, backed by strong analytical skills that translate data into strategic recommendations. A key achievement includes being a Top Sr. Representative with a 99.90% QA score, consistently resolving high volumes of customer inquiries, and boosting satisfaction. Proficient in a wide array of industry tools, I am a flexible, collaborative, and innovative asset ready to deliver results.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

Instagram, Facebook, YouTube, Pinterest, X, and TikTok

Project Management

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Administrative Management

Experience: Less than 6 months

Customer Support » Social Media Moderation

Experience: Less than 6 months

-Handled high volume of customer inquiries across social media platforms, including Facebook, Twitter, Instagram, TikTok, and YouTube, utilizing Conversocial and Khoros for timely responses. -Engaged with high-risk members, communicated company policies, and addressed concerns to mitigate potential sales losses. -Cultivated influencer partnerships by responding to collaboration inquiries and monitoring promotional content for accuracy and quality. -Managed Khoros CSAT Recovery tickets, transforming negative experiences into positive outcomes, restoring customer satisfaction.

Customer Support » Customer Service

Experience: 2 - 5 years

-Managed high volumes of customer inquiries through Zendesk, Gladly, and Dixa, ensuring efficient resolutions. -Developed engagement strategies to retain customers by assessing needs and delivering tailored solutions. -Executed targeted email campaigns to re-engage lapsed customers, successfully winning back accounts. -Fostered strong relationships with customer accounts through consistent, open communication. -Maintained accurate records of interactions and streamlined account processing.

Video Editing

Experience: 2 - 5 years

Editing short videos for content

Design » Graphic Design » Canva

Experience: 2 - 5 years

-Elevated brand aesthetic and engagement by designing compelling social media graphics with Photoshop and Canva. -Curated and leveraged on-trend content (UGC, branded assets) to maximize audience interest and reach. -Optimized content performance through strategic scheduling and direct publishing via Dash Hudson. -Contributed to brand voice consistency and cohesive messaging through content strategy input and expert caption writing.

Marketing » Social Media Management » Community Moderation

Experience: 1 - 2 years

Assisting in handling Community Members

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: DAVAO CITY, DAVAO DEL SUR

Tests Taken: IQ
Score: 100: DISC
Dominance: 36
Influence: 17
Steadiness: 26
Compliance: 21: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”