Donavel

General Virtual Assistant |Medical Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

June 18th, 2025

Profile Description

Hi! My name is Donavel Oftana, I’m a Licensed Professional Teacher with a passion for both education and service.
I started my career as a Youth Advocate for 5 years, where I led community programs focusing on education, health awareness, sports, and youth empowerment. I managed budgets, organized events, partnered with local government units and NGOs, and developed projects that made a real impact in our community.
After that, I transitioned to the BPO Healthcare industry, where I’ve spent the last 3 years as a Customer Service Representative. I handle inbound calls and chat support, explain health insurance benefits, verify medical codes, process claims, and resolve concerns—all while maintaining professionalism, accuracy, and empathy.
This combination of teaching, leadership, and healthcare customer service has given me strong communication skills, problem-solving abilities, and the discipline to deliver results on time.
If you choose to work with me, I can help you by listening to your needs, analyzing the challenges, and creating clear, efficient, and well-organized solutions—whether that’s handling customer inquiries, managing projects, or coordinating with your team. My goal is to help you save time, reduce stress, and move your project forward successfully.
I look forward to working with you and being part of the solution to your goals.

Top Skills

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

During my tenure, I consistently delivered high-quality service by assisting members with inquiries related to insurance coverage, benefits, and claims. My role involved interpreting complex healthcare policies, resolving concerns with empathy and accuracy, and ensuring a positive member experience while complying with HIPAA and internal protocols. Key responsibilities and accomplishments include: Providing front-line support to a high volume of customers via phone, email, and live chat. Handling sensitive personal and medical information with confidentiality and professionalism. Meeting and exceeding performance metrics including customer satisfaction (CSAT), first call resolution (FCR), and average handling time (AHT). Collaborating with internal departments to escalate complex issues and follow up until resolution. Training and mentoring new hires during onboarding to help them adapt to systems and service standards.

Other Skills

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bogo City, Cebu, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”