Customer Service/ Cold Caller/ Appointment Setter

Customer Service Specialist with 8+ years of experience providing technical and client support. Adept at handling diverse inquiries, troubleshooting issues, and delivering excellent service that fosters customer trust and loyalty.

I have experience in appointment setting for a spa, where I managed client bookings, confirmed schedules, and followed up with clients to ensure attendance. I also handled rescheduling, answered inquiries about services, and made sure clients had a smooth and welcoming experience

I have more than three years of experience as a Virtual Assistant, where I handled scheduling, email management, client communication, and administrative support. I also contributed to sales through cold calling and appointment setting, which allowed me to combine organizational skills with customer engagement.

I have hands-on experience handling Certificates of Insurance, where I reviewed client requests, verified coverage details, and coordinated with Insurance agent to issue accurate documentation. This required strong attention to detail, compliance knowledge, and efficient communication to meet client needs on time.

I have experience handling accounts receivable collections through email, where I sent payment reminders, followed up on overdue invoices, and worked with clients to resolve billing issues. My approach is always professional and customer-oriented, which helped maintain strong client relationships while ensuring timely collections.