Virtual Administrative Assitant, Customer Service Representative, Data Entry, He

Hi! I'm Jurkie A. Saddarani, 26 years old. I am very devoted to my work and a goal-driven individual. I have worked as an operation supervisor for almost 2 years, I have successfully led teams in delivering high-quality service while ensuring compliance with healthcare regulations such as HIPAA. My role involved managing daily operations, driving performance metrics, coaching agents, and collaborating with clients to improve processes and outcomes. On the other hand, I've also worked as a Customer Service Representative/ Pharmacy advocate for 1 year.

I have experience handling data entry tasks, including entering courier notes into a CRM system and accurately processing medication orders. I ensure all details are recorded correctly, follow established procedures, and maintain clean, organized records to support smooth operations.

Efficient and detail-oriented Virtual Administrative Assistant with expertise in managing schedules, coordinating communications, handling documentation, and supporting daily operations in remote environments. Skilled in leveraging digital tools to streamline workflows, ensure compliance, and deliver accurate, empathetic service across healthcare, insurance, e-commerce, and wellness industries. Proven ability to adapt quickly, maintain confidentiality, and provide seamless administrative support that enhances productivity and client satisfaction.

I have experience managing prior authorization status by checking updates, verifying documentation, and ensuring requests met insurance requirements. I communicated clearly with members or providers when additional information was needed and kept records accurate and up to date to support smooth claims processing.