Customer Service Representative with nearly 2 years of experience delivering efficient, client-focused support in fast-paced environments. Proficient in using Zendesk and SAP to manage customer inquiries, track service issues, and ensure timely resolution. Recognized for clear communication, strong problem-solving skills, and a professional, customer-first approach.
Currently seeking to transition into virtual assistance, bringing a solid foundation in remote communication,
Experience: 2 - 5 years
Experience: 6 months - 1 year
Manages customer accounts Provides updates via call or email. Fill out orders by outsourcing. Process sales inquiries and payments. Escalation process to on-site technical team.
Experience: 6 months - 1 year
Troubleshoot issues remotely. Assist customers with technical resolution.
Experience: 1 - 2 years
Logistics scheduling using SAP. Outbound call for scheduling. Attention to detail.
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