Wylgen

Customer Service/Technical Support/QA Specialist

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $9.13/hour ($880.00/month)

High school diploma

Last Active

June 28th, 2026 (13 days ago)

Member Since

June 13th, 2025

Profile Description

I specialize in delivering exceptional technical support and customer service with 7 years of experience. My expertise lies in resolving complex issues efficiently, ensuring customer satisfaction while handling high-volume inquiries. I excel in customer service, log analysis, system monitoring, and troubleshooting BSS architectures. I thrive in fast-paced environments, adeptly communicating technical solutions to non-technical clients. My commitment to empathy and conflict resolution empowers me to manage customer relationships effectively. If you're in need of a dedicated support professional who can bridge the gap between technical challenges and client needs, let’s discuss how I can contribute to your success.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Excellent verbal/communication skills, proficient in English Leveraged active listening, emotional intelligence, and empathy to de-escalate frustrated customers

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

1. Provide dedicated BSS (Business Support Systems) support for major telecommunications partners in the Philippines, specifically Globe GOMO and Globe Fiber Prepaid. 2. Navigate complex BSS architectures to assist with account provisioning, order fulfillment, and other critical technical issues for telecom clients.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

• Conducted comprehensive quality assurance evaluations for customer service and retention representatives handling dietary product and male enhancement accounts. • Ensured all email communications were highly accurate, grammatically correct, and aligned with company branding and product claims prior to mass distribution.

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: General Santos City, South Cotabato

Tests Taken: IQ
Score: 100

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”