Airbnb Property Manager | Real Estate Virtual Assistant | Cu

I am a creative and results-driven Social Media Manager with hands-on experience in managing and growing online presence for short-term rental properties and small businesses. I specialize in promoting listings on platforms like Facebook and Instagram to increase engagement, visibility, and bookings. I handle the end-to-end process of content planning, creation, and scheduling using tools like Meta Business Suite and Buffer. I maintain a consistent content calendar, respond to inquiries, comments, and messages to keep the audience engaged, and use relevant hashtags and trends to boost reach and visibility. My design skills using Canva allow me to create professional, eye-catching posts tailored to each platform. I’m also experienced in tracking post performance and engagement metrics to continuously improve content strategy. By combining creativity with data-driven strategy, I help brands build their online identity, connect with their audience, and turn social media engagement into real-world results.

I am a dedicated and detail-oriented real estate professional with over 3 years of experience in short-term rental and property management, specializing in Airbnb and vacation rental operations. I manage multiple rental units and oversee the full cycle of property management, including listing creation, pricing strategy, guest communication, booking coordination, calendar management, and property upkeep. My role also includes check-in/check-out coordination, handling maintenance and cleaning schedules, managing guest reviews, and resolving disputes or refund issues. I ensure a seamless experience for both guests and property owners by focusing on responsiveness, service quality, and operational efficiency. With a strong understanding of the real estate rental market, I also assist in marketing and promotions using my skills in social media content creation and design (using Canva) to increase property visibility and bookings. I stay updated with local rental laws and compliance, and I track finances and performance metrics to support business growth. Driven by a passion for real estate, customer satisfaction, and organization, I aim to provide top-tier service while maximizing property potential and occupancy rates.

I am a customer-focused and solution-oriented professional with over 3 years of experience in customer service and escalation management, particularly in the travel and hospitality industry. I have supported clients with hotel, flight, and car bookings, ensuring timely resolutions, empathetic communication, and a high level of customer satisfaction. In my role as an Escalation Manager at Teleperformance, I handled complex customer concerns, coordinated with internal teams, and provided clear, professional communication to resolve issues efficiently. I am skilled in multitasking, working under pressure, and using various tools and platforms to document interactions and track resolutions. My strengths include active listening, patience, and clear communication, which help me build trust and deliver a positive experience, even in challenging situations. I’m also tech-savvy and adaptable, with the ability to learn new systems quickly and handle a high volume of interactions without compromising quality. I take pride in delivering service that goes beyond expectations—building strong relationships and contributing to the overall success of the team and company.