Faith Ceniza

I have one year of experience in technical support, specializing in resolving complex issues while maintaining patience and professionalism with irate customers. This role strengthened my ability to stay calm under pressure and deliver effective solutions in high-stress situations.

I have two years of experience as a dental insurance advocate, where I assisted clients with claims, coverage questions, and policy navigation with accuracy and empathy. For the past one and a half years, I’ve also served as a supervisor, guiding a team to meet performance goals and deliver excellent service.

With three years of experience as a customer service representative, I’ve developed strong communication, empathy, and problem-solving skills essential for delivering exceptional support. My ability to handle challenging situations calmly and resolve issues efficiently helps build trust and enhance customer satisfaction.

With one and a half years of experience as a team leader, I’ve successfully guided and motivated team members to meet performance targets and deliver high-quality service. I bring strong leadership, coaching, and problem-solving skills that help drive team success and operational efficiency.